Hertz Car Rental - San Antonio - San Antonio International Airport (SAT)

Ryan Torrence 3 weeks ago

I tried to reserve a car for this weekend, but I could not do it because I did not have a major credit card. Which is totally fine. So I tried to get a refund a they said that they don't give refunds unless it's within 24 hours. They make you file a claim report. Which is like filing a lawsuit without being a lawyer. So I basically lost $178 without even getting a car. I will never try to rent car car from hertz again. Thanks for stealing my money!

Louise Crago 2 weeks ago

Can't go lower than 1 star, unfortunately. Completely botched the start of our vacation. 2 1/2 hours to get a reserved vehicle due to lack of inventory, despite the constant commercials of all new fleet vehicles at all locations. Only used Hertz because we had to return to a different location. Will more than likely not use again.

Steve Willis a month ago

I rented a 9-passenger Chevrolet Express van from Hertz over Memorial Day weekend while my family and I attended a wedding in the San Antonio area. We were staying in Blanco, approximately 40–50 minutes north of the city, and relied heavily on this vehicle for transportation throughout our stay. Our group consisted of seven family members, including my 1-year-old grandson and my 88-year-old mother. Given the size of our group and the nature of the trip, we expected a vehicle that was safe, clean, and suitable for transporting passengers comfortably. Unfortunately, the van Hertz provided was anything but. The vehicle appeared poorly maintained and was dirty both inside and out. It had an unpleasant, stale odor and looked more like a commercial work van than a passenger vehicle intended for family travel. The van was registered in Florida, and based on its condition, it appeared to have seen extremely heavy use. The lack of basic features was also surprising. There was no Apple CarPlay, no GPS, and no modern technology that most travelers have come to expect. More concerning was the fact that the van had no assistance steps, making it extremely difficult for my elderly mother to enter and exit the vehicle. Family members literally had to lift her into the van throughout the weekend. The mechanical condition of the vehicle was equally disappointing. One of the windows was loose and rattled so loudly that normal conversation was difficult while driving. Additionally, one of the front seatbelts repeatedly locked and tightened against the passenger, making it uncomfortable and potentially unsafe. When I returned the vehicle, I first worked with Hertz staff to correct an error on my bill involving my second driver and USAA membership benefits. After that issue was resolved, I respectfully raised my concerns about the condition of the van and asked whether any compensation might be available given the circumstances. Rather than acknowledging the issues, I was told—quite bluntly—that I should never have accepted the vehicle and should have complained before leaving the rental lot. While that may technically be true, it completely ignored the reality of the situation. We had just arrived after traveling, had a hungry family waiting, an elderly parent, a toddler, luggage, and a significant drive ahead of us. At the time, I had no reason to believe another comparable vehicle would be available, nor was I informed that Hertz would readily exchange it. What disappointed me most was not only the condition of the vehicle, but the dismissive response when I attempted to provide feedback. Customers renting large passenger vehicles for family events should not be handed a van in this condition, and they certainly should not be made to feel responsible for Hertz’s failure to maintain its fleet. This vehicle significantly detracted from what should have been an enjoyable family weekend. Hertz can and should do better.

terry parker a month ago

Very busy spot! Got there at at 7pm, we're about 20th in line, left with a car at 10p. even though scheduled and paid on their website. The clerk was great, worked a steady pace, pleasant and methodically. In the 2 1/2 hours she got help with 2 customers from a ghost staff in an office behind the counter out of sight. No employee nor customer should be treated so poorly. At one point we were told they were running out of cars, one customer was sent to another location to pickup a car.

Jennie Mickelson 5 months ago

I love HERTZ and the car that I've gotten the exact car another time before. I got this rental because I received an email for a belated birthday offering me a 1 day free when I rent for 3 or more days. BUT I'm not seeing the discount on my receipt. I tried the chat and with my last name, confirmation # and Rental Record # they say unable to locate this rental. Maybe some one from HERTZ will see this and reach out to me. I'm going to get my cars from HERTZ directly from now on because I went thru Priceline!++e and I got charged for 5 days instead of 4 days only because I picked up at 9 am Thursday and returned on Monday 3 pm so they stuck me for 5 days that I think is unfair. I HERTZ ever get into hotel reservations and the $$ is really good then I have my 1 stop shop.