Enterprise Rent-A-Car

Shameca Smith 9 months ago

Booked a 5 day rental with enterprise due to a past experience that was 5/5 star rating. The car they assigned us to was extremely dirty like it hadn’t been cleaned from the person before us. We asked the guy who told us what car to have if we could get a different one and he told me no, that all of the other cars were booked up, which is odd because they could’ve cleaned it before the next person came. Then we drove out of the airport and the oil change light kept popping up no matter how many times we dismissed the notification. We reached out to the email address for the “managers” for a solution or if we needed to get a new car. We would’ve had to drive back to San Antonio to swap the car out after and asked if we could get a discount off our rental instead. The manager said that she would apply it to our rental. She emailed back the day we returned our rental and asked if we’ve turned it in or still has the rental. We told her we turned it in and have had no response then. Will reconsider companies in the next couple months when we go back to San Antonio.

Camron Withers 9 months ago

Enterprise has been my go to rental car company for years now. My most recent experience, at the San Antonio Airport location, was another positive one. With friendly staff, a nice vehicle (they offered 3 vehicles I could choose from) and relatively easy pickup and return procedures.

LoneRanger a year ago

Enterprise Car Rental – San Antonio Airport (SAT) Location Review I had a great experience with Enterprise at the San Antonio Airport. When I first arrived, the line was long and I expected a bit of a wait. However, I was pleasantly surprised to see that they had staff from other rental counters stepping in to assist Enterprise customers, which kept things moving. I was in and out in about 15 minutes—much faster than I expected given the crowd. The rental process was seamless. I had reserved a full-size vehicle and was given a Toyota Camry, which turned out to be a great choice. I’m 6’3”, and I was genuinely surprised by how spacious and comfortable the Camry felt—plenty of legroom and headroom, making it a great fit for a taller driver. The car had around 19,000 miles on it and drove very smoothly. It seemed to be a newer model and was in good condition overall, though I do wish it had been just a bit cleaner when I received it. It wasn’t dirty by any means, but a little more attention to detail would have made the pickup feel even better. There were a few cosmetic imperfections—some curb rash on the wheels, small scuffs, and general wear you’d expect from a rental—so I took several pictures just in case. That’s always a good habit, and the car was otherwise in good shape. The service was friendly and professional, and I appreciated how efficient the team was. Given that I’ll be flying into San Antonio for work every other month, I’ll definitely continue using this Enterprise location. Great customer service, quick process, and a smooth ride. Highly recommend!

Carsten 4 weeks ago

In the final emailed bill, this branch threw in a $50 one-way fee and charged my credit card. I picked up and returned to the same location -- this branch. The billing is inaccurate and added after the rental. Called twice to resolve it, and I haven't been credited. If you look at the worse Google reviews, it seems like this is a pattern. I rent from many Enterprise locations each year, and this is a bad outlier. I got a generic reply to this post asking me to visit contact us. More run-around. I already called twice. You guys have a record. Fix it.

Phil 4 months ago

Have to give a shout out when it’s due. Dropped off a one way rental last night and the place was busy. Jackie was professional, courteous, and efficient in fixing an issue I had. Would absolutely rent again from this location with people like her running the show.