Enterprise Rent-A-Car - LAX Airport

Rob Huey a month ago

Excellent experience beginning to end! We are out from Atlanta and rented an SUV but they only had the premium SUV available. 😎 It was super busy when we checked in but they quickly opened additional lanes so we could get out. On the return - Korey helped me out and walked through the return process. We joked about all the places we visited and how the SUV performed. What a great way to begin the journey back home!

Bob Rose a month ago

We had an unexpected, last-minute trip to Los Angeles and did not have time to make car reservations until we arrived. Having had a great experience with Enterprise a month before, we headed for Enterprise Car Rental (along with most of the other travelers that day). They were fast and efficient checking us in. When only minivans were left, Asia and Lina went above and beyond to get us a great deal on a Nissan Rogue. They secured a fantastic deal for us and quickly got us on our way. They were friendly, helpful, and their service was first class. During our stay, we wound up with a sidewall puncture in the right rear tire. Fortunately, Enterprise carries a Fleet Contract with America's Tire. They found the problem and replaced the tire for us in 15 minutes without charge just before closing on a Friday evening. It was incredible. Enterprise made the rental check-in a breeze. We couldn't have asked for a better experience. In an age of increasing costs delivered with lower service, quality, and value, Enterprise continues to stand far above the rest to earn our business. We will continue to drive with Enterprise. Thank you Asia, Lina, and Enterprise!

Kevin Norris 5 months ago

Rented a car here a few weeks ago. Specifically, I rented a midsize sedan like a Chevy Malibu or Toyota Camry and they gave me a free upgrade to a minivan which I graciously accepted given the amount of miles we planned to drive. No complaints about the minivan, it was filled with fuel and reasonably clean inside and out. No check engine lights or service lights either, although I can't remember if it had wiper fluid. What I really liked was the service. I already had a reservation but was able to get through the front desk in like 5 minutes maximum. You had a couple customers ahead of me but you also had a few staff members working the desks so there was basically no wait to speak to someone at 12pm. To give you reference, I was at FLL over a year ago at Hertz and you had one singular guy to check out a line of people. The person I spoke to at the desk was very nice and didn't try to upsell me as much as you'd typically expect from a rental car company. This was my first time renting from Enterprise and honestly, I was impressed. I usually rent from Hertz and Fox as they are cheaper but my experience at Enterprise was so quick and smooth that I may just pay the extra money and start renting at Enterprise in the future. Shout-out to the young Hispanic guy that dealt with me at the desk and the white dude who was super chill in letting me choose which of the cars I wanted. Good service goes a long way

Timbra Buford a month ago

Enterprise is the greatest! My check-in was an amazing experience! The whole front counter staff sang "Happy Birthday" to me as I was visiting California for the first time for my birthday weekend. Also, I had a wide range of vehicles to choose from! The price was affordable for my four day weekend! I got another song before choosing my "Birthday" car. The whole process was easy and a joy! Thank you Enterprise for an enjoyable experience!

Shirley Baird a month ago

LAX new Car Hire location is excellent. Closer to terminals, with a good signed drop off. Look forward to when tram service is operational, to cut down on terminal transfer time. Enterprise plus pre-check in online process is great. Just pick up car, show driver license and away you go. Simple! Excellent vehicle this time, new with low miles in great condition. Pre-booked car category truck F100, and got Ram Laramie. Husband was delighted with all the features provided. Small 'issue' managed well, car was not full of gas when collected, compensated for inconvenience. Manager communication afterwards to discuss further. This will not affect my decision to hire from Enterprise again.