Budget Car Rental

Rodrigo B. a month ago

My experience with Budget Rent a Car was extremely disappointing. I made a reservation in advance and, even so, when I arrived at the rental location I had to wait approximately one hour in line. What was most concerning is that the staff themselves mentioned that this is “normal,” especially on Thursdays and Fridays, which reflects a recurring operational problem. While waiting, they asked customers to complete information beforehand using a QR code, but the application failed and, in the end, the process was useless and did not speed up the service at all. In addition, I decided to pay extra for a “special electric” vehicle expecting a better experience, but when I received the car I found a steering wheel that was badly damaged and patched up with electrical tape, a tire with concerning damage, several scratches, and a generally poor level of cleanliness, including the inside of the windshield. The situation became worse when I needed to charge the vehicle to continue my trip. The charging port would not open due to a vehicle error, which caused a significant delay. I spent more than an hour speaking with Budget’s phone support and, during all that time, they never sent assistance. I eventually managed to temporarily solve the issue on my own. What was most surprising is that they did not call to follow up and check what had happened with me or the vehicle until the next day. They eventually replaced the car, but by then I had already lost more than three hours between calls, delays, and operational issues. To make matters worse, I was only staying two nights at my destination to visit family. Because of the delays at the rental counter, the vehicle issues, and the time spent waiting for assistance that never arrived, I effectively lost my entire first day. I missed a family dinner that had been planned in advance and spent a significant portion of my limited time dealing with problems that should never have occurred with a properly maintained rental vehicle. Beyond the poor condition of the vehicle, the most frustrating part was the lack of response and sense of urgency regarding a problem that directly affected my trip. Occasional inconveniences are understandable, but not an entire chain of failures in service, vehicle maintenance, and customer support—especially when paying extra for one of the special vehicle categories. The purpose of paying a premium is to receive a better experience, not additional problems. Unfortunately, Budget failed at nearly every step of the process. What should have been a simple two-day family visit became a frustrating experience filled with delays, avoidable issues, and lost time that I cannot get back. This was easily one of the worst rental car experiences I have ever had. Update: Perhaps the most shocking part of this experience is that after their vehicle failed and left me stranded, Budget could not provide assistance, could not confirm that help was coming, and did not follow up until the next day. Now they are attempting to charge me more than $500 (for tow charges) for a problem caused by their own vehicle and a service that was never provided. That is simply unacceptable.

Jonathan Glaesemann 3 weeks ago

This is a followup review and concerns an incident we had with this location. We got charged twice for one rental with two different rental agreement numbers and two different amounts charged. Hmmmm (head scratch). Has anyone else had this issue? Anyway I talked multiple times to representatives from budgets help department and I finally was helped by a sweet lady named Grace who is refunding the extra charge. Yay Grace! Thank you! We are happy about that but I am not sure about the different reservation number and a random charge for a little over a hundred bucks we did not agree to. Hope it was an accident and no funny business was involved. I really appreciated my costumer service representative that helped me clear this up. I'd think twice before choosing this location though. It was super sketch and HARDLY ANY VEHICLES IN THEIR LOT. This is a rental company!!! You're supposed to have vehicles ready and waiting. Just not professional.

Vipin Ondhia a month ago

I picked up my rental car at Budget Car Rental at William Hubby. The staff was very helpful and I was out from there in no time. I had three bags with me and the senior staff was so helpful that he brought the car near to the office so I did not have to carry my three bags to the car in the parking lot. He was very considerate. I am very happy with their service.

SmoYo NoJoto 5 months ago

1. Health Hazard - Roaches In My Rental. They Didn't Come Out Until We Were Almost An Hour And A Half Away. 2. Fraudulent Charges - I Was Charged For Gas, Although I Rented An Electrical Vehicle. 3. Overpayment - Was Given An Exchange Vehicle Which Was A Downgrade From What I Payed For. 4. Customer Service - Jailyn Was Very Passive Aggressive And We Didn’t Even Get An Apology For The Hassle We Went Through. Getting the Rental Was Smooth, However, The Hassle Of Trying To Exchange And Return The Vehicle Has Deterred Me From Budget In The Future. After Reading Others Reviews, I Think This Location May Need To Hear From The BBB.

Desmond Holloway 4 weeks ago

Dear Elena, I am writing in response to your correspondence dated June 5, 2026, regarding Claim #2690147931. As a primary matter, this file was formally closed by your office on April 3, 2026, at approximately 9:26 a.m. Following this action, my AAA representative, Mr. Benjamin, received both verbal and written email confirmation from Elena Truman-Osness at Budget establishing that the matter was resolved and concluded. Furthermore, your office has failed to provide objective evidence to substantiate these allegations. Despite multiple formal requests over the past four months, you have not produced the necessary discovery. I renew my demand for the immediate production of unaltered, legitimate documentation, including: • Pre- and post-rental inspection reports • Comprehensive vehicle maintenance logs • Rental records establishing the vehicle's documented condition immediately prior to and following my rental period. Please be advised that upon returning the vehicle on February 8, 2026, I explicitly notified onsite personnel of a mechanical defect. Rather than removing the vehicle from service for a critical safety inspection, the vehicle was immediately processed through a car wash and staged for the next rental. This immediate re-entry into active inventory—compromised the chain of custody and represents a material spoliation of evidence. Absent the immediate production of the requested documentation, I demand that this claim be permanently closed with prejudice. Should your office decline to resolve this dispute transparently, I am prepared to escalate this matter by filing formal complaints regarding these business and safety practices with the appropriate regulatory bodies, including: • The Federal Trade Commission (FTC): For unfair business practices. • The National Highway Traffic Safety Administration (NHTSA): Regarding the failure to inspect reported mechanical and safety defects. • The Office of the Texas Attorney General: For consumer protection violations and negligence. Please consider this correspondence my final position on this matter. I look forward to your prompt written confirmation of closure. Sincerely, Desmond Holloway