SIXT Rent a Car Chicago South Loop

priyank sonchhatra 6 months ago

I rented a car from SIXT Car Rental at the South Loop location for 16 days, and the experience was smooth and exceptional from start to finish. The pickup process was quick and hassle-free, and I was allocated exactly the car I had booked. The vehicle was in pristine condition—clean, well-maintained, and comfortable. Throughout the trip, the car performed perfectly. During the journey, I received a low engine oil warning, so I contacted customer care. They guided me to get the oil changed and advised me to keep the original invoice. When I returned the car, I showed the invoice to the dealership, and the reimbursement was handled smoothly and without any issues. Overall, it was a stress-free and professional experience. I highly recommend the SIXT South Loop location and would definitely rent from them again.

Sharonda Glover 4 months ago

The service here is INCREDIBLE! They are kind, quick and efficient. Tasha was so great that I promised that I would make SIXT my only Chicago spot for car rentals. I was THAT impressed with her service! And their car options were really great! The car was so clean that it looked brand new! Definitely rent your cars here!

Aiah Elessawy 3 months ago

Tobias was such a pleasure to work with. He made the usually stressful experience of renting a car so easy and seamless. Love renting from SIXT and will definitely come back to this location when I need to rent again. Great car too! Thank you!!

Jennifer Ramirez 2 months ago

I had a very disappointing and unsafe experience with Sixt during my first (and last) rental. I rented a vehicle for a short road trip, and from the moment I picked it up, the car was not in acceptable condition. It smelled strongly of cigarettes and was visibly dirty inside, especially in the front seating area. During my trip, I received a tire warning and was forced to pull over on the highway due to a serious safety issue. After contacting roadside assistance, mechanics, and Sixt customer service, I received no timely or effective help. Upon inspection, I discovered that both front tires were severely damaged and torn—not just flat—putting my safety at serious risk. With no support and being stranded, I had no choice but to pay out of pocket to replace both tires at a local mechanic. I have all receipts as proof. At the time, customer service assured me that notes would be made for reimbursement when I returned the vehicle. However, upon return, I was told nothing could be done at the moment and that a manager would contact me. I never received any follow-up or resolution. This is especially frustrating as I also purchased insurance coverage, which I expected would protect me in situations like this. Overall, I experienced a dirty vehicle, a serious safety hazard, lack of roadside assistance, and complete failure in follow-up or accountability. I don’t recommend Sixt based on this experience.

Pete Mathes 4 months ago

Tobias and his staff saw me through a long term rental because my Polestar was being serviced. I wasn’t getting it back any time soon, and Tobias seemed to understand how important it was for me to rely on him. He went so far above and beyond that I couldn’t imagine going to any other agency in town. I used to rent exclusively with Enterprise but my experience here at the Sixt South Loop wasn’t like any I’ve had before. I was welcomed so generously and felt taken care of each time I went in. I have worked in the service industry for years and they really have it together at this location. The Mercedes C-class I was renting needed to be serviced and I couldnt extend it on the app. It was seamless how they simply switched it out with a nicer BMW 4 series within minutes. We are lucky to have Tobias and his team looking out for us with great cars and even better service.