National Car Rental

Janine Givens-Belsley a month ago

I have rented from here many times over the past decade. I have found this location efficient and convenient. The downsides, relative to other National locations, is that you still have to stop at the counter to check in before heading to a car, and, of course, they have more limited hours. But they're still open later than work hours, they're still open on the weekends, and picking up a car here is FAR easier than hauling out to O'Hare or Midway. The front desk guy can be a little bureaucratic but once you get downstairs to pick up your car, the employees are always very friendly. A few tips: 1. Despite the LaSalle st address, the entrance is on Clark St near Lake. 2. Don't be put off by the trip to get your car. Once you step out of the elevator on the lower level, you will absolutely feel like you are the unwitting character in a suspense movie. You will also wonder if you're in the wrong place. But you are both safe and in the right place. Just keep walking back, through the divider/fencing, until you see the National Kiosk in the back.

karina k a year ago

Thomas the branch manager and Jay were very friendly and helpful. They are efficient and do their job quickly and well. They have all kinds of cars, including nice luxury cars and they are maintained well so that you don’t get in a pickle when you’re driving. There are elevators going down to where the place is and it is nice and cool down here because it’s a basement office.

Wu Albert a month ago

People in the branch are just nice and great. As I made my reservation via an oversea platform, I had been considered a couple of times a foreigner thus asked for oversea driver license, which I didn't carry with me. Mickiy (I might be mispelling😅) had already helped me both times with the issue. In a recent experience, he spent time after the office was closed to assist me getting the car I needed. He is just superb. Last weekend my rental car had some technical problems that I called roadside assistance during my road trip. When I returned the car, the manager Anthony came to me and checked if I was OK. How thoughtful! He also told me that Mickiy was trying to reach me but no luck. I can't be more grateful for having car rental service by people like Anthony and Mickiy in my neighborhood.

Tim Sharky 2 months ago

It’s the worst national location I’ve been to. Will promise a car and not have it ready for hours. Better off going with airport. Staff is great, it’s not their fault at all, but not good use something else

Melanie Anthony 2 months ago

Mikyl saved the day! We needed a car at the last minute and Mikyl took care of us. He helped us quickly and efficiently and provided great service all around - highly recommend. Thank you Mikyl!