Fox Rent A Car Phoenix Airport

Gilbert Grape 8 months ago

This thing was a ton of fun, a super quick little car and a rental so you treat it like a rental and it treats you like it's a rental. No seriously the car was great other than the creeks and moans it made, being all-wheel drive I think this vehicle had been taken off road a few times.. Getting the car was easy returning it was easy had no problems whatsoever. Speedometer went to 160, didn't quite get it there but tried... With the all-wheel drive I was surprised when I looked up the 0 to 60 on this it felt much quicker. Would definitely rent from them again and for the price everything was worth it. No bad experiences. Obviously liked the car enough to take quite a few pics. Could have been cleaned better. Total time we waited in line for a rep was about 3 to 5 minutes. Out bill wasn't expensive and there was no hidden charges but we go through Expedia and they're great so we don't have to worry.

Monica Jasin a month ago

Our rep Jay at Fox Rent A Car at the Phoenix Airport location was amazing — fast, efficient, and very friendly. We really appreciated how smoothly he handled everything. He made the wait feel like a breeze after a long trip. Excellent customer service and a great start to our Arizona vacation. Thank you, Jay!

Ellicia N 4 months ago

I had a fantastic experience with this rental car company. The car itself was clean, efficient, and easy to drive, which made the whole trip smooth and stress‑free. The staff was friendly, helpful, and clearly cared about making the process simple. A special shout‑out to Safaa, who was absolutely amazing. Their professionalism, kindness, and attention to detail made all the difference. I truly appreciated the warm welcome and the extra effort to ensure everything went perfectly. Highly recommend—I’ll definitely rent here again.

Andrea Kennedy 5 months ago

Excellent experience with Fox Car Rental out of PHX. The car was very reasonably priced, check-in and pickup were quick and easy, and the staff was friendly and helpful. The vehicle was clean, reliable, and exactly what I needed. Drop-off was just as smooth, with outstanding customer service from Safaa—give that man a raise!

Elaine a month ago

What could improve? Everything about their processes and product. When we were taking the Sky Train, a Phoenix local cautioned us about what to expect at the car rental center. There was a line of a between 12-15 customers ahead of us. We had a prepaid reservation. They did have four agents at the rental counter upstairs, which was the only good thing. We waited about 30 minutes until we had a rental agreement in hand. They direct you to go downstairs to "pick up the key at the counter." What they don't say is that there is an angry crowd of about 40 people in line downstairs too. Many had been waiting a long time. There were only a handful of cars in the garage. Occasionally, a worker would bring in one or two more. Finally, our name was called. But there was no car in the space they sent us to. When I went back to the counter, the employee pushed the panic button and told me to follow the sound. The whole scene was total chaos. Yesterday morning, we woke up to a flat tire. So we spent the morning calling & waiting on AAA. The tow truck driver put on the spare & directed us to a nearby tire shop. He noted three separate defects in the tire, so it was already not in good shape when we got it. We quickly learned there were other Fox customers there,l at Big O Tire, whose vehicles also had various undisclosed issues. The tire shop called Fox but they declined to pay, so we lost a day of vacation and bought a new tire. The car they gave us also had no windshield washer fluid. They were so desperate to find any car that they do no safety check on the rentals. A call to a Fox service rep today brought no resolution. So, whatever you do, use another car company. Don't fall for the fact that their service is bundled with a popular airline. As one guy in the line of 40 said, "I should have paid a few more bucks to get decent service." We had seen signs upstairs saying that Budget and other franchises had cars available.